“You cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.” ~Stephen Covey, author
Merely showing up and completing tasks is insufficient. Friendly interactions among colleagues and clients have become a fundamental expectation.
While many organisations have established structures for in-house training, most focus only on the organisation's methodology, best practices, and the technical requirements of industries or professions.
While hard skills are essential, they cannot stand alone without the support of soft skills.
Excellent interpersonal skills are not familiar to all. The misconception is that individuals are often expected to possess soft skills naturally, but this is not the case.
A simple illustration. Do you have an outstanding employee whose work you truly appreciate and believe has the potential to grow within the organisation? This individual is academically qualified, has relevant experience, understands the organisation's methodology, and is a valuable asset to the team. There exists an excellent opportunity within the organisation for which they would be well suited, but there is a challenge. The new role entails more individuals reporting to them and necessitates deeper interactions with clients.
Soft skills get little respect but they will make or break your career” – Peggy Klaus, author
This is one of the many scenarios organisations often encounter, serving as a reminder of the necessity of ensuring well-rounded teams. Teams equipped not only with technical skills but also with soft skills perform better. Fortunately, it is possible to train individuals to become more effective communicators and collaborators, developing their emotional intelligence as well.
Failure to adequately train soft skills results in the following:
Tip #1 - Succession issues
It is necessary to build capacity for promotions and leadership/mentoring within the organisation and to have staff who can grow and rise through the ranks seamlessly.
Tip #2 - High staff turnover
Save on the cost of retraining people. Retain staff by investing in their personal growth and providing soft training. This improves their performance and job satisfaction while creating a better work atmosphere with shared values.
Tip #3 - Failure to maintain clients
Organisations with a well-rounded workforce benefit from this internally and externally. Improve your client relations and attract and retain clients. Soft skills will help your organisation manifest its mission statement.
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